Revenue-cycle answer from VOSKPO
How should a medical practice manage A/R follow-up?
Start with an accurate account-level worklist, then prioritize by filing limits, value, age, payer response and the next action available. Every material balance needs an owner, a dated note and a next step. Aging alone does not show whether a balance is collectible or why it remains open.
Source checked September 7, 2026 · General information, not legal, coding or payer-specific advice.
How VOSKPO approaches the work
- Reconcile the balance and payer response
- Prioritize time-sensitive and material accounts
- Record every action and next follow-up date
- Escalate patterns that affect more than one claim
Source
This answer was checked against CMS — Original Medicare Providers Information Center on September 7, 2026. Payer and legal requirements can change; confirm the rule that applies to your practice.
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